Privacy Policy

Effective Date: 27th January 2026

This Privacy Policy explains how Kroslo Enterprises Private Limited (“Kroslo”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you access or use www.kroslo.com (“Website”).

By using the Website or providing your information, you consent to the practices described in this Privacy Policy.

1. Ownership & Applicability

The Website www.kroslo.com is owned and operated by Kroslo Enterprises Private Limited.
This Privacy Policy applies solely to information collected through the Website and related digital services.

You may be required to provide personal information while browsing, registering, or making purchases. By accepting this Policy, you expressly agree to the collection, use, storage, and disclosure of your information as described herein.

2. Information We Collect

We may collect personal information when you voluntarily provide it to us, including but not limited to:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment-related information (processed securely via third-party gateways)
  • Any other details necessary to fulfil your order or request

For example:

  • When you place an order, we collect contact and delivery details
  • When you subscribe to communications, we collect your email address
  • When you contact support, we may collect additional information to resolve your query

Your information is used strictly for internal business purposes such as order processing, customer support, and service communication.

3. Consent & Choice

When you provide personal information to complete a transaction, place an order, arrange delivery, or initiate a return, you consent to its use for that specific purpose.

If we request your information for secondary purposes such as marketing, we will either:

  • Seek your explicit consent, or
  • Provide you with the option to opt out

You may withdraw your consent at any time by contacting us.

4. How We Use Your Information

a. Customer Support

To respond effectively to inquiries, complaints, or service requests.

b. Website & Service Improvement

To analyse usage patterns and improve user experience and offerings.

c. Order Processing

Information shared during checkout is used solely to fulfil and service your order.

d. Email Communication

Order-related updates are sent to your registered email address.
If you opt in to marketing communications, you may receive updates about products, offers, or brand news. You can unsubscribe at any time via the link provided in our emails or by contacting ceo@kroslo.com.

5. Sharing of Information

Your personal information is never sold or traded.

We may share limited information only when necessary, such as:

  • Sharing delivery address and contact number with logistics partners for shipping
  • Sharing required data with payment gateways to complete transactions

All third parties are required to maintain confidentiality and use the data only for the intended purpose.

6. Data Security Measures

We follow industry-standard security practices to protect your information:

  • Regular security scans for vulnerabilities
  • Restricted access to personal data
  • Secure servers and encrypted networks
  • SSL encryption for sensitive data

Payment information is processed through secure third-party gateways and is never stored on our servers.

7. Shopify Platform

Our online store is hosted on Shopify Inc., which provides the e-commerce infrastructure.

Your data is stored through Shopify’s systems, databases, and applications on secure servers protected by firewalls.

Payments

If you choose a direct payment gateway, Shopify processes and encrypts your payment details in accordance with PCI-DSS standards. Transaction data is retained only as long as necessary to complete the purchase.

For further details, you may review:

8. Cookies & Tracking Technologies

We use cookies to:

  • Remember items in your shopping cart
  • Save user preferences
  • Analyse website traffic and interactions
  • Improve overall browsing experience
  • Track advertising effectiveness

You may choose to disable cookies via your browser settings; however, some features may not function properly.

9. Advertising & Analytics

We may work with third-party advertising and analytics providers who collect anonymous, non-identifiable data regarding website visits and interactions.

No personally identifiable information such as name, phone number, or email is shared unless you voluntarily provide it.

10. Demographic & Usage Data

We may analyse aggregated demographic and behavioural data to:

  • Improve product offerings
  • Customise content and user experience
  • Detect fraud or misuse
  • Enforce terms and protect platform integrity

Your IP address may be used for security, diagnostics, and general analytics purposes. We do not share profile data with external organisations for their marketing purposes.

11. Disclosure of Information

We do not disclose personal information except:

  • As required by law
  • To comply with legal processes
  • To protect our rights, users, or platform security

All reasonable measures are taken to prevent unauthorised access or disclosure.

12. External Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites and encourage you to review their privacy policies separately.

13. Children’s Privacy

The Website is not intended for individuals under 13 years of age.
We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

14. Changes to This Policy

Kroslo reserves the right to update this Privacy Policy at any time.
Changes take effect immediately upon posting on the Website. Continued use constitutes acceptance of the revised Policy.

15. Data Protection & Security Commitment

We take reasonable precautions and follow best practices to ensure personal data is not lost, misused, accessed, disclosed, altered, or destroyed.

All sensitive information is encrypted using SSL and protected under PCI-DSS compliance standards.

16. Contact & Grievance Redressal

For access, correction, deletion of personal data, or privacy-related complaints, please contact:

Email: ceo@kroslo.com
Subject: Privacy Compliance

Kroslo Enterprises Private Limited

U47592HR2024PTC123221

Registered Office: Plot No.72 Phase-IV,HSIIDC Industrial Estate

Kundli Sonipat

Haryana

India

PIN Code: 131028